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Vision Stafford Transformed Aftersales – And So Can You

July 9, 2013

The satisfaction we get when a client says Coachworks Consulting helped his business deliver “phenomenal results” is immense.

Sales at Vision Stafford have risen by a business-transforming 20 per cent, without costs going up. Here’s how they did it.

Managing Director Tim Pickering ploughed his own money and a venture capital loan into the Vauxhall dealership just before the Credit Crunch hit.

Fast forward 18 months and the business had lost a significant amount of money and the headcount had been reduced by 25 per cent.

A few years on, Tim has not only weathered the storm, but also developed a good team of people generating largely upper quartile results. (more…)

Coachworks to Drive Innovation

July 8, 2013

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Innovators keep innovating. They can’t help themselves. It’s just what they do. And Drive Motor Retail should be congratulated for continuing to push the boundaries with the help of Coachworks Consulting.

Drive has long been regarded as an innovator in motor retail, developing structures and processes outside the industry norm.

The result is a culture where above-average just isn’t good enough, and we’re really pleased that the group has asked us to keep an upward pressure on standards and results.

Coachworks has carried out a robust assessment of the customer experience at three Drive sites, watching how customers are dealt with and identifying opportunities to increase revenues. (more…)

Dust off the Technology for a Service Plan Six Pack

April 28, 2013

images (1)A while ago, consumer magazine Which? found that Brits waste £37 million a year on gym memberships.

That’s a hell of a figure, but I suppose it’s not that surprising. How many of us have spent hundreds of pounds on home exercise equipment over the years? And where is it now?

Most likely it’s cluttering up the cupboard under the stairs or gathering dust in the shed with the bike and the tennis racquets.

Every month, we see the direct debit for the gym on our statements, and every month we push the waste of money to the back of our mind. Acknowledging the pointless outlay would be an admission of our own failings and an acceptance that we have no intention of stepping on a treadmill in the foreseeable future.

It’s a common human failing – believing that spending money on fitness equipment or a gym is one and the same as shedding two stone and being able to parade a six-pack round the pool in Majorca.

Okay, we can forgive ourselves having a bit of a blind spot where personal vanity is a factor.

But there is an automotive industry equivalent that I guarantee cost you much more than the Deluxe Stairmaster Turbo 2000 in the loft. (more…)

Pilot Programme – prepare for take-off!

April 20, 2013

images (4)At Coachworks we understand that for some accepting change isn’t easy. It’s certainly not easy to embrace change, as we are often urged to these days.

But we believe we’ve come up with a programme that will not only help you embrace change, but also ask it to dinner and maybe even try to take it home for coffee.

The green shoots of recovery are starting to show, and retailers should be congratulated for increasing retail car sales at a time when consumer confidence is low. But this is still going to be a year when only the fittest will really prosper.

Which means facing the C-word head on, I’m afraid. But trust us. It will be worth it, and we’ll be with you every step of the way.

From our extensive research, the greatest opportunity for growth in car retailing is enquiry management. Many dealer groups have a high enquiry burn rate – which is why we’ve launched “Soul Provider: Profiting from Great Enquiry Management.” (more…)

Dive in at the Digital Deep End to Reap Rewards

April 15, 2013

They say a picture paints a thousand words. I’m not sure who “they” are or how they did the maths, but I take their point.

We’re proud of what we’ve helped our clients achieve, which is why we’ve put together this video of retailers who have experienced the “Coachworks effect.” You may see some familiar faces, and we hope it convinces you that real growth is possible whatever the economic climate.

The film is part of Coachworks Consulting’s digital strategy, which also includes harnessing the potential of social media and optimising our website for smartphones and tablets.

Don’t get the impression our office is crammed full of hoody-wearing Crackberry addicts. I’m an automotive industry veteran with thinning hair and a dodgy back, and politeness prevents me from describing my colleagues. But if I can get to grips with social media, so can you.

And you should. A picture may paint a thousand words, but 140 characters can reach thousands of potential and existing customers or convince that killer salesman to send in his cv.

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