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Coachworks Accelerating with Vauxhall

July 9, 2013

bubbly_insetCoachworks Consulting is forging even stronger links with Vauxhall UK.

For more than four years, Coachworks has had a close operational relationship with leaders and managers across the network and at the manufacturer itself through the Road 2 Growth programme.

The next phase of Road to Growth has now started to roll-out, with in-dealership accelerator meetings across the UK.

Road to Growth Accelerator helps Retail Operators and Service Managers drive their performance forward; both in respect of the customer experience and their financial performance. (more…)

Vision Stafford Transformed Aftersales – And So Can You

The satisfaction we get when a client says Coachworks Consulting helped his business deliver “phenomenal results” is immense.

Sales at Vision Stafford have risen by a business-transforming 20 per cent, without costs going up. Here’s how they did it.

Managing Director Tim Pickering ploughed his own money and a venture capital loan into the Vauxhall dealership just before the Credit Crunch hit.

Fast forward 18 months and the business had lost a significant amount of money and the headcount had been reduced by 25 per cent.

A few years on, Tim has not only weathered the storm, but also developed a good team of people generating largely upper quartile results. (more…)

Coachworks to Drive Innovation

July 8, 2013

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Innovators keep innovating. They can’t help themselves. It’s just what they do. And Drive Motor Retail should be congratulated for continuing to push the boundaries with the help of Coachworks Consulting.

Drive has long been regarded as an innovator in motor retail, developing structures and processes outside the industry norm.

The result is a culture where above-average just isn’t good enough, and we’re really pleased that the group has asked us to keep an upward pressure on standards and results.

Coachworks has carried out a robust assessment of the customer experience at three Drive sites, watching how customers are dealt with and identifying opportunities to increase revenues. (more…)

An Opportunity to Sell in Any Language!

May 1, 2013

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Did you know there are tens of thousands of words and phrases in foreign languages for which there are no English equivalents?

Here are a couple of examples. From Japan comes the beautiful “koi no yokan”, which describes the feeling upon meeting someone that  the two of you are going to fall in love.

And how about this from the South African Tsonga language? “Rhwe,” which means “to sleep on the floor without a mat, while drunk and naked.”

In my experience, the rhwe stage comes a few weeks after you realise the koi no yokan stage was actually just heartburn.

Here’s another one from Turkmenistan: “Yedbev plek,” which translates as “the remarkable blindness shown by some automotive retailers to the polarity in performance.”

Okay, I made that last one up, but perhaps there should be something like it in every country where cars are sold. (more…)

Dust off the Technology for a Service Plan Six Pack

April 28, 2013

images (1)A while ago, consumer magazine Which? found that Brits waste £37 million a year on gym memberships.

That’s a hell of a figure, but I suppose it’s not that surprising. How many of us have spent hundreds of pounds on home exercise equipment over the years? And where is it now?

Most likely it’s cluttering up the cupboard under the stairs or gathering dust in the shed with the bike and the tennis racquets.

Every month, we see the direct debit for the gym on our statements, and every month we push the waste of money to the back of our mind. Acknowledging the pointless outlay would be an admission of our own failings and an acceptance that we have no intention of stepping on a treadmill in the foreseeable future.

It’s a common human failing – believing that spending money on fitness equipment or a gym is one and the same as shedding two stone and being able to parade a six-pack round the pool in Majorca.

Okay, we can forgive ourselves having a bit of a blind spot where personal vanity is a factor.

But there is an automotive industry equivalent that I guarantee cost you much more than the Deluxe Stairmaster Turbo 2000 in the loft. (more…)

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