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Success at Motor Trader Awards

August 14, 2012

Coachworks Consulting was delighted for Vauxhall UK and its retailers as they were honoured at last month’s Motor Trader Awards.

Judges gave Vauxhall UK a “highly-commended” accolade in the training category for its Road to Growth business improvement programme.

Road to Growth has started to transform aftersales performance across the network by challenging cultures and processes and developing improvement plans that will pay dividends for both retailer and manufacturer for years to come.

The programme, which was created and delivered by Coachworks, saw Vauxhall UK finish ahead of all the other manufacturers shortlisted for the training award. (more…)

What a Difference a Decade Makes

February 29, 2012

Coachworks Consulting is celebrating 10 years of helping automotive leaders transform their businesses.

The landmark anniversary gives us a chance to look back with pride on a decade of growth through helping manufacturers and dealerships improve leadership, sales and customer service.

More importantly, though, our 10th birthday celebrations mark the launch of the next exciting phase of our development.

When we set up Coachworks Consulting in 2002, S Club 7 won Best Single Awards at The Brits, Atomic Kitten were nominated in the Best Newcomer Category and Dido scooped Best Album.

The first BlackBerry was launched, but smartphones were rare and, well, not very smart.

In 2002, 2.3 million new car sales were forecast, compared to 1.9 million this year, while a litre of unleaded cost 79.3p – a far cry from the current average price of 135.9p.

And it was in 2002 that Coachworks Managing Director Karl Davis realised his journey from apprentice mechanic to automotive manufacturer senior management had given him a wealth of experience that could benefit car makers and car sellers.

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Used Car Strategies Vital in a Complex Market

DEALERS and manufacturers must re-think the way they buy and sell second hand cars if they want to maximise profitability in 2012, it has been claimed.

International automotive business improvement specialist Coachworks Consulting believes many franchises have forgotten the common-sense basics when it comes to used vehicles – in an economic environment which makes margin retention all the more important.

Recent research suggests the second hand market is becoming increasingly complex. A lack of 0- to 3-year-old vehicles has pushed up prices in that category six percent so far this year, Cap Black Book found, but figures from Auto Trader show overall values are still falling.

Karl Davis, managing director at Coachworks, said: “The shortage of newer vehicles means dealerships are spending more money getting older stock to saleable condition.

“That puts added pressure on margins, so management must be sure sales teams aren’t giving away margin in their keenness to land a deal. (more…)

Technology No Substitute for Leadership in 2012

January 3, 2012

Dealerships will have to rethink their approach to new car sales in 2012, according to automotive business improvement specialist Coachworks Consulting.

The national consultancy made the comments after downbeat assessments from PwC and Deloitte.

Automotive analysts at PwC predicted the new car market will fall below 1.9 million units in 2012, while Deloitte said new registrations could drop to as low as 1.8 million – compared to the 1.94 million expected by the SMMT for 2011.

The forecasts reflect the increasing risk of recession and the likelihood that fragile consumer confidence will hit spending further, PwC and Deloitte said.

In spite of the uncertain outlook, national consultancy Coachworks believes many outlets could achieve double-digit turnover growth this year if they accept the need to invest more time in enquiry management processes. (more…)