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Vision Stafford Transformed Aftersales – And So Can You

July 9, 2013

The satisfaction we get when a client says Coachworks Consulting helped his business deliver “phenomenal results” is immense.

Sales at Vision Stafford have risen by a business-transforming 20 per cent, without costs going up. Here’s how they did it.

Managing Director Tim Pickering ploughed his own money and a venture capital loan into the Vauxhall dealership just before the Credit Crunch hit.

Fast forward 18 months and the business had lost a significant amount of money and the headcount had been reduced by 25 per cent.

A few years on, Tim has not only weathered the storm, but also developed a good team of people generating largely upper quartile results. (more…)

An Opportunity to Sell in Any Language!

May 1, 2013

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Did you know there are tens of thousands of words and phrases in foreign languages for which there are no English equivalents?

Here are a couple of examples. From Japan comes the beautiful “koi no yokan”, which describes the feeling upon meeting someone that  the two of you are going to fall in love.

And how about this from the South African Tsonga language? “Rhwe,” which means “to sleep on the floor without a mat, while drunk and naked.”

In my experience, the rhwe stage comes a few weeks after you realise the koi no yokan stage was actually just heartburn.

Here’s another one from Turkmenistan: “Yedbev plek,” which translates as “the remarkable blindness shown by some automotive retailers to the polarity in performance.”

Okay, I made that last one up, but perhaps there should be something like it in every country where cars are sold. (more…)

Pilot Programme – prepare for take-off!

April 20, 2013

images (4)At Coachworks we understand that for some accepting change isn’t easy. It’s certainly not easy to embrace change, as we are often urged to these days.

But we believe we’ve come up with a programme that will not only help you embrace change, but also ask it to dinner and maybe even try to take it home for coffee.

The green shoots of recovery are starting to show, and retailers should be congratulated for increasing retail car sales at a time when consumer confidence is low. But this is still going to be a year when only the fittest will really prosper.

Which means facing the C-word head on, I’m afraid. But trust us. It will be worth it, and we’ll be with you every step of the way.

From our extensive research, the greatest opportunity for growth in car retailing is enquiry management. Many dealer groups have a high enquiry burn rate – which is why we’ve launched “Soul Provider: Profiting from Great Enquiry Management.” (more…)

Dive in at the Digital Deep End to Reap Rewards

April 15, 2013

They say a picture paints a thousand words. I’m not sure who “they” are or how they did the maths, but I take their point.

We’re proud of what we’ve helped our clients achieve, which is why we’ve put together this video of retailers who have experienced the “Coachworks effect.” You may see some familiar faces, and we hope it convinces you that real growth is possible whatever the economic climate.

The film is part of Coachworks Consulting’s digital strategy, which also includes harnessing the potential of social media and optimising our website for smartphones and tablets.

Don’t get the impression our office is crammed full of hoody-wearing Crackberry addicts. I’m an automotive industry veteran with thinning hair and a dodgy back, and politeness prevents me from describing my colleagues. But if I can get to grips with social media, so can you.

And you should. A picture may paint a thousand words, but 140 characters can reach thousands of potential and existing customers or convince that killer salesman to send in his cv.

Move With The Times to Thrive in 2013, Retailers Urged

February 20, 2013

mainCoachworks Consulting has echoed calls for dealer groups to adapt to the current economy rather than concentrating on delivering pre-recessionary revenues.

The comments come after accountancy and business management firm BDO found that although combined turnover at the top 150 dealer groups was up 2 per cent year on year, gross margin reduction led to operating profits falling £96 million to £549 million.

Retailers need to think and act differently in 2013, argues Coachworks – and it has introduced a series of three-point plan across Sales, Aftersales and Leadership to help them do just that. (more…)

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