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Coachworks Accelerating with Vauxhall

July 9, 2013

bubbly_insetCoachworks Consulting is forging even stronger links with Vauxhall UK.

For more than four years, Coachworks has had a close operational relationship with leaders and managers across the network and at the manufacturer itself through the Road 2 Growth programme.

The next phase of Road to Growth has now started to roll-out, with in-dealership accelerator meetings across the UK.

Road to Growth Accelerator helps Retail Operators and Service Managers drive their performance forward; both in respect of the customer experience and their financial performance. (more…)

Vision Stafford Transformed Aftersales – And So Can You

The satisfaction we get when a client says Coachworks Consulting helped his business deliver “phenomenal results” is immense.

Sales at Vision Stafford have risen by a business-transforming 20 per cent, without costs going up. Here’s how they did it.

Managing Director Tim Pickering ploughed his own money and a venture capital loan into the Vauxhall dealership just before the Credit Crunch hit.

Fast forward 18 months and the business had lost a significant amount of money and the headcount had been reduced by 25 per cent.

A few years on, Tim has not only weathered the storm, but also developed a good team of people generating largely upper quartile results. (more…)

Coachworks to Drive Innovation

July 8, 2013

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Innovators keep innovating. They can’t help themselves. It’s just what they do. And Drive Motor Retail should be congratulated for continuing to push the boundaries with the help of Coachworks Consulting.

Drive has long been regarded as an innovator in motor retail, developing structures and processes outside the industry norm.

The result is a culture where above-average just isn’t good enough, and we’re really pleased that the group has asked us to keep an upward pressure on standards and results.

Coachworks has carried out a robust assessment of the customer experience at three Drive sites, watching how customers are dealt with and identifying opportunities to increase revenues. (more…)

Dust off the Technology for a Service Plan Six Pack

April 28, 2013

images (1)A while ago, consumer magazine Which? found that Brits waste ÂŁ37 million a year on gym memberships.

That’s a hell of a figure, but I suppose it’s not that surprising. How many of us have spent hundreds of pounds on home exercise equipment over the years? And where is it now?

Most likely it’s cluttering up the cupboard under the stairs or gathering dust in the shed with the bike and the tennis racquets.

Every month, we see the direct debit for the gym on our statements, and every month we push the waste of money to the back of our mind. Acknowledging the pointless outlay would be an admission of our own failings and an acceptance that we have no intention of stepping on a treadmill in the foreseeable future.

It’s a common human failing – believing that spending money on fitness equipment or a gym is one and the same as shedding two stone and being able to parade a six-pack round the pool in Majorca.

Okay, we can forgive ourselves having a bit of a blind spot where personal vanity is a factor.

But there is an automotive industry equivalent that I guarantee cost you much more than the Deluxe Stairmaster Turbo 2000 in the loft. (more…)

Pole 2 Pole: New Dates Unveiled

February 21, 2013

Coachworks Consulting and Motor Trade Consulting UK have revealed new dates for their groundbreaking Pole 2

Pole 2 Pole

Pole programme – workshops which address the polarisation in retailer performance.

Business leaders can now benefit from Pole 2 Pole on March 21 in Newbury and April 18 in Birmingham.

Topics discussed during this one-day interactive programme will range from “guerrilla tactics” for survival to industry-leading habits to release cash immediately for investment.

This is a joint initiative created by the two businesses, and it is being driven and delivered by Coachworks Managing Director Karl Davis and Simon Parker, Managing Director at Motor Trade Consulting. (more…)

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