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What a Difference a Decade Makes

February 29, 2012

Coachworks Consulting is celebrating 10 years of helping automotive leaders transform their businesses.

The landmark anniversary gives us a chance to look back with pride on a decade of growth through helping manufacturers and dealerships improve leadership, sales and customer service.

More importantly, though, our 10th birthday celebrations mark the launch of the next exciting phase of our development.

When we set up Coachworks Consulting in 2002, S Club 7 won Best Single Awards at The Brits, Atomic Kitten were nominated in the Best Newcomer Category and Dido scooped Best Album.

The first BlackBerry was launched, but smartphones were rare and, well, not very smart.

In 2002, 2.3 million new car sales were forecast, compared to 1.9 million this year, while a litre of unleaded cost 79.3p – a far cry from the current average price of 135.9p.

And it was in 2002 that Coachworks Managing Director Karl Davis realised his journey from apprentice mechanic to automotive manufacturer senior management had given him a wealth of experience that could benefit car makers and car sellers.

Coachworks was born, and Karl set about building a team of experts who shared his vision of creating the best business improvement consultancy in the industry.

Ten years later, Coachworks Consulting has helped hundreds of franchises grow – and it has grown itself, expanding its offer to stay ahead of the ever-increasing pace of change in the marketplace.

“We’re really proud of what we’ve achieved over the last 10 years,” Karl says. “But we are always looking for better ways of doing things, for more effective ways of challenging mediocre performance and for new ways to help franchises bring in record sales.

“We have just launched Sole Provider, an intensive programme that makes dealerships completely re-think their approach to car sales enquiry management, and that will be followed by business improvement programmes that will turbo-charge performance across every aspect of a client’s company.

“The next decade is going to be interesting for everyone in the industry. In 10 years’ time, the internet and other technological advances will have radically changed how dealerships operate, but the fundamentals will be the same: leadership, customer service and sales generation in both the showroom and the workshop.

“The Coachworks Consulting team will be there to help franchises not just survive, but thrive – no matter how drastically the automotive industry changes.”

We would like to thank all our customers for making our first decade such a memorable experience. We have worked with hundreds of talented people and we are proud to have contributed to the success of so many fantastic businesses.

The last 10 years have been a journey for all of us, while the next 10 years will see the industry change at an even faster pace. All of us at Coachworks are looking forward to the challenges and opportunities ahead and to helping franchises unlock their full potential.

For more information, visit www.coachworks-consulting.com or call 01335 324325.

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