After five years of working with Coachworks Consulting via Vauxhall Motors national initiatives, Directors of Tustain Motors Ltd have engaged Coachworks to deliver their best-selling business improvement programme across the groupâ€™s own Service Departments.
MD and Co-Chair of the Vauxhall Franchise Board Brian Baxter was already an advocate of Coachworks, but after consulting industry peers and hearing about the â€śgreat resultsâ€ť from Race for Growth, choosing Coachworks was an â€śeasy decisionâ€ť he says.
Retailing from four Vauxhall sites in Haddington, Alnwick, Berwick-upon-Tweed and Ashington, the Tustain team have recognised that the cost of proceeding was easily justified when considering the opportunity for growth.
Originally designed to create a culture of selling as well as serving, R4G has proven to also dramatically improve the way that customers are handled in the Service Department, and as a result drives up CSI scores.
Race for Growth case study video https://www.youtube.com/watch?v=3h-1oKluMf8