March 24, 2014
A leadership programme at Eastbourne Motoring Centre has delivered â€śridiculously goodâ€ť retail car sales, along with improved communication and closer team work throughout the business.
Managing Director Mark Lambird commissioned Coachworks to design and deliver the programme in order to develop the leadership skills within his management team.Â His goal was to ensure that they are able to take advantage of any opportunities that may arise and to ensure a robust succession plan. (more…)
March 21, 2014
Three months ago, Emily Sanders left the world of Pharmaceutical Sales to become the latest recruit at Coachworks Consulting. Â Emily, our Business Development Executive, brings a huge range of skills and learning to the role gleaned from a variety of positions over 23 years in the pharmaceutical industry.
Part of Emilyâ€™s role is to develop new business streams from existing clients and bring new people into the Coachworks portfolio. This involves working closely with Ella, our Business Support Executive, and the team of consultants, helping to run the diary to manage their appointments. (more…)
March 20, 2014
With Customers now making just 1.4 showroom visits before buying a new car, itâ€™s critical to engage with them on a human level to win their business.
Last year J D Power revealed that the average customer visited just 1.4 showrooms before signing on the dotted line, compared to 4.5 in 2005.Â Clearly the digital technology that informs and empowers todayâ€™s consumers, makes it all the more important to connect on a â€śhumanâ€ť level at every touch point and from the very start, and Coachworks is calling on retailers to â€śput some soul into their digital strategyâ€ť says Senior Consultant Adrian Baker. (more…)
March 19, 2014
Coachworksâ€™ passion for creating a performance culture in aftersales has struck a chord with the AM Aftersales Conference organisers, leading to an invitation for Coachworks MD Karl Davis to speak on April 8th.
This high profile annual event which is attended by business leaders, intent on developing aftersales potential within their businesses, will be held this year at the Crowne Plaza, Heythrop Park, Chipping Norton.
During his presentation Karl will highlight that despite 2013â€™s record breaking profits for dealers, almost every Aftersales KPI was either static or down year on year. Â He will outline that many in the industry are adopting a short term approach to profitability by merely relying on the volatile drug of new car profitability, and that the current position is not sustainable. (more…)