Coachworks Consulting and Motor Trade Consulting UK have revealed new dates for their groundbreaking Pole 2
Pole programme â€“ workshops which address the polarisation in retailer performance.
Business leaders can now benefit from Pole 2 Pole onÂ March 21 in Newbury and April 18Â in Birmingham.
Topics discussed during this one-day interactive programme will range from â€śguerrilla tacticsâ€ť for survival to industry-leading habits to release cash immediately for investment.
This is a joint initiative created by the two businesses, and it is being driven and delivered by Coachworks Managing Director Karl Davis and Simon Parker, Managing Director at Motor Trade Consulting. (more…)
Coachworks Consulting has echoed calls for dealer groups to adapt to the current economy rather than concentrating on delivering pre-recessionary revenues.
The comments come after accountancy and business management firm BDO found that although combined turnover at the top 150 dealer groups was up 2 per cent year on year, gross margin reduction led to operating profits falling ÂŁ96 million to ÂŁ549 million.
Retailers need to think and act differently in 2013, argues Coachworks â€“ and it has introduced a series of three-point plan across Sales, Aftersales and Leadership to help them do just that. (more…)
Revenues are on the up at FRF Motors after the South Wales group brought in Coachworks Consulting to improve aftersales.
The Vauxhall, Chevrolet and Mazda retailer is part way through Race 4 Growth â€“ a 26-week, bespoke business improvement programme that transforms aftersales, direct profit and customer experience scores.
More VHCs are being carried out, more work is being identified and more of that work is being sold.
At the Swansea business, more than 95 per cent of eligible vehicles entering the workshop received VHCs in January â€“ a significant increase on the same month last year
Red upsell has risen to more than 50 per cent, while the average red and amber sales per VHC also increased significantly in January to ÂŁ75.90. (more…)