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Aftersales on the up at J Davy as Race for Growth Continues

October 23, 2012

Just months after signing up to Coachworks Consulting’s Race for Growth programme, Vauxhall outlet J Davy has increased aftersales revenues across the aftersales department.

The Basingstoke dealership started the 26-week programme in June, and revenues are rising on the back of identifying more opportunities to sell.

Excluding PDIs, the proportion of vehicles receiving a VHC has increased from 88 per cent to 99 per cent.

Red and amber work identified increased 26 per cent between January and September compared to the same period last year, while red work sold has risen by 23 per cent and amber work sold has gone up by 17.5 per cent. (more…)

Groundbreaking Collaboration Paves the Way for Growth

Coachworks Consulting and Motor Trade Consulting UK are finalising details of their first initiative – a programme that will help retailers fight back in 2013.

Against a backdrop of rising automotive retailer insolvencies, flat demand and thin margins, Coachworks and Motor Trade Consulting UK believe they have put together a programme that will enable businesses to thrive in 2013, whatever the macroeconomic landscape.

Karl Davis, Managing Director at Coachworks, said: “We all know what’s happening out there. Automotive industry insolvencies are running at about 10 a week, and that rate is likely to increase – even when failures in most sectors are falling.

“Net profit has been hovering around the 1 per cent mark for several years, while barometers like the BDO Business Confidence Index show there is little faith in things getting better.

“We believe we have come up with a programme that will enable retailers to identify transformational growth regardless of what’s happening in the rest of the industry. (more…)

Motor Retailers Among the Fastest-growing in the Country

October 19, 2012

Motor retailers can achieve extremely rapid growth even in a recession – a point that has been well and truly proved by new research.

The eighth Sunday Times Top Track 250 league table, which ranksBritain’s leading mid-market private companies, features no fewer than 23 franchised dealer groups.

Karl Davis, Managing Director of Coachworks Consulting, said: “This is absolutely no surprise to us. Ever since the start of the economic downturn we have been saying that the sector still has opportunities for progressive retailers.

“About 10 per cent of the Top Track 250 businesses are car retailers, and the judging criteria revolve around sales growth, operating profit growth and total turnover. That proves there is money to be made – regardless of the economic climate. (more…)

Eyes Firmly on The Road Ahead at J Toomey Motors

October 17, 2012

Essex group J Toomey Motors is already benefitting from taking part in The Road Ahead – just weeks after completing the Coachworks programme.

Almost every employee took part in the project, which addressed the need to improve revenues and customer service across the business by taking enquiry management to the next level.

The half-day programme, delivered four times over two days, followed an authentic mystery shop and analysis of current performance.

Workshops concentrated on transforming how every department dealt with enquiries – and highlighting the cost to the business of getting it wrong. (more…)