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Coachworks Consulting Publishes White Paper to Help Business Leaders Increase Absorption Rates

June 28, 2012

Improving aftersales is the key to driving up absorption rates, according to automotive business improvement specialist Coachworks Consulting.

Coachworks Consulting White Paper

The latest dealer profitability statistics from ASE show that overhead absorption rates stood at 64 per cent in March 2012. That is down from benchmarks of first 100 per cent a decade ago and then 80 per cent during the past five years.

Over the past 12 months absorption has fallen five percentage points, and by the end of this year they are expected to stand at just 55 per cent.

Now Coachworks has published Exceptional Aftersales: the most effective way to increase overhead absorption. (more…)

Going for Growth – Whatever the Economic Climate

People  •  Products  •  Profitability Growth Apprasial

Automotive industry specialist Coachworks Consulting has carried out growth appraisals at two Vauxhall retailers.

 

Both now have a clear understanding of the strengths of their outlets and the opportunities that exist to increase car sales and aftersales.

The growth appraisals, one of which took place at Bristol-based Saltford Motors, were delivered after the retailers commissioned Coachworks to carry out authentic mystery shops.

These assessed how well sales and service enquiries were handled – and identified missed opportunities to increase revenues. (more…)

Growth Appraisal Paves the Way for Revenue Boost at Saltford

Saltford Motors has laid the foundations for increased sales in the second half of 2012 and beyond with a growth appraisal from Coachworks Consulting.

Coachworks Consulting Growth Appraisals

Warren Hunt, Managing Director at Vauxhall retailer Saltford, is bringing in changes to make the most of every opportunity in both car sales and service sales after Coachworks Consultant Richard Selfe carried out the one-day assessment.

The appraisal took place after Mr Hunt commissioned automotive business improvement consultant Coachworks to carry out a mystery shop to analyse the family firm’s approach to car sales and service. (more…)

Coachworks Goes Mobile

Coachworks Consulting has launched its new website – and it can now be viewed with ease by mobile technology such as smartphones and tablet devices.

Coachworks Goes Mobile

www.coachworks-consulting.com has a new look, reflecting the expanded range of services and areas of expertise covered by the automotive specialist and making it easier for visitors to tap into the wealth of free advice on the site.

In addition, the same address viewed on a mobile device brings up pages optimised for smartphones. (more…)

Coachworks goes Mobile

June 11, 2012

Coachworks Consulting has launched its new website – and it can now be viewed with ease by mobile devices such as smartphones.

www.coachworks-consulting.com has a new look, reflecting the expanded range of services and areas of expertise covered by the automotive specialist and making it easier for visitors to tap into the wealth of free advice on the site.

In addition, the same address viewed on a mobile device brings up pages optimised for smartphones.

Karl Davis, Managing Director at the international business improvement firm, said: “The interest in our programmes from retailer groups has been increasing significantly for some time, and that’s led to more and more people viewing the website. We felt the time was right for an update, and we’re really pleased with the results.

“It was also important to optimise the site for mobile devices. Nearly a third of the UK population has bought something using a mobile phone, and 28 per cent of internet usage is through a mobile phone.

“Every car retailer needs to be aware of the image it portrays online, and these days that has to include mobile access.”

Coachworks Consulting has a strong track record of harnessing the power of new technology for the benefit of its customers.

Many of its business improvement programmes, for example, use tailor-made apps that create personalised action plans. These action plans are interactive and progress is monitored to ensure optimum results.

Mr Davis added: “The apps we’ve created have a genuine impact on customer retention and aftersales revenue.

“But it’s also important to remember that technology isn’t the be all and end all. I’m a big admirer of Jim Collins and his books, and he says that technology can’t make your business great, but it can accelerate great people and great processes.

“Exceptional customer service, a sales culture and high-quality leadership are still the foundations upon which growth has to be built.”

For more information call 01335 324325.

Filed under: Latest News — admin @ 6:48 pm