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Trio of Client Wins Ushers in a Happy New Year at Coachworks

January 18, 2012

Coachworks Consulting is delighted to have won three new contracts over the last six weeks.

The new partnerships are with dealer groups Grimshaws and Moorland Motors and automotive additives specialist Forté Lubricants.

Managing director Karl Davis said: “We’re absolutely thrilled to be working with Grimshaws, Moorland and Forté, and we can’t wait to get cracking.

“Firms realise they can still grow sales in a difficult market if they are prepared to improve leadership, procedures, and customer care – which is good news for the industry as a whole.

“With the support of top management and employees, we know we can deliver business-changing growth and client retention.”

Grimshaws and Moorland will take part in tailor-made Race for Growth programmes delivered over a 26-week period.

Race for Growth creates a culture of selling as well as serving in aftersales. It improves enquiry to booking conversion rates and it increases VHC red and amber upsells.

In addition, it enhances retention through better CSI and the sale of products such as service plans and extended warranties. (more…)

Filed under: Industry News — Coachworks PR @ 2:02 pm

Sherwoods Wins Race for Growth

January 12, 2012

Northern group Sherwoods has added 40 per cent to its aftersales retail bottom line after teaming up with Coachworks Consulting.

Sherwoods called in Coachworks to unlock the sales potential in its service departments – a move that led to a 25 per cent increase in retail hours recovered.

In the five months to October 2011, it also produced a £140,000 surge in red and amber VHC work sold on the day compared to the previous five months.

Alasdair MacConachie OBE, Managing Director at Sherwoods, said: “Working with Coachworks has re-energised our team in a magnificent way – and that applies as much to the service engineers as it does to me.

“A lot of our core employees have been here for a long time, and what Coachworks has done is re-energised everyone and got us all working together as a team. It has been an absolute breath of fresh air.


Filed under: Uncategorized — Coachworks PR @ 11:33 am

Coachworks Consulting White Paper Highlights the Three Steps to Success in 2012

With new car sales expected to decline this year and consumer confidence weakening with every negative news report, it’s likely that that there will be fewer enquiries from increasingly price-conscious customers in 2012.

Couple this with more supply than demand in both the sales and aftersales arenas for the vast majority of car brands and you’re left with a challenging 12 months for manufacturers and franchised retailers.

For almost 10 years, Coachworks Consulting has helped hundreds of motor retailers and manufacturers address their business challenges and, as a result, improve their sales, profitability and CSI. We know that creative, top-down inspirational leadership, combined with a skilled and motivated team increases turnover and profits. It also leads to customer retention, margin retention and employee retention.

At Coachworks we help retailers thrive in tough economic conditions, not just survive. Significant growth in 2012 won’t be easy, but it’s certainly achievable – especially if manufacturers and retailers remember the three fundamental actions that increase profits: sell more (increase volume), sell for more (improve margins) and spend less (reduce costs). Here’s our guide for success in 2012:

Read the full white paper

Technology No Substitute for Leadership in 2012

January 3, 2012

Dealerships will have to rethink their approach to new car sales in 2012, according to automotive business improvement specialist Coachworks Consulting.

The national consultancy made the comments after downbeat assessments from PwC and Deloitte.

Automotive analysts at PwC predicted the new car market will fall below 1.9 million units in 2012, while Deloitte said new registrations could drop to as low as 1.8 million – compared to the 1.94 million expected by the SMMT for 2011.

The forecasts reflect the increasing risk of recession and the likelihood that fragile consumer confidence will hit spending further, PwC and Deloitte said.

In spite of the uncertain outlook, national consultancy Coachworks believes many outlets could achieve double-digit turnover growth this year if they accept the need to invest more time in enquiry management processes. (more…)