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Okyakusama Ichiban – Customer First: A Master Class

March 31, 2010

Everyone knows that putting the customer first and delivering excellent customer service is a guaranteed route to revenue; but how many businesses truly achieve these high standards?  Coachworks Consulting is thrilled to learn that another client has won the prestigious Toyota Ichiban European Customer Satisfaction Award.

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No Photo Finish for Harwoods

March 11, 2010

 Harwoods Group racing pedigree continues having commissioned a 26 week consultancy programme with Coachworks Consulting entitled Race for Growth. Chairman Guy Harwood trained over 1600 winners including 30 group 1 winners and the great Dancing Brave in his horse racing career. Harwoods recognise the importance in excellent training and launched the programme in February which focuses on increasing sales and customer satisfaction.

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Filed under: Latest News — coachworksconsulting1 @ 9:34 am

Media still influences car buying decisions

The media continues to have a major influence on the types of cars that people are buying in the UK according to a new poll by Motorpoint.

Over 60% of people surveyed said they still relied on the advice of motoring journalists when it came to choosing their next car. Over 700 people took part in the two day study.

David Shelton, managing director of Motorpoint said: “Our poll confirms that people really do listen to the media – it’s a fact that can’t be ignored in this electronic day and age.”

http://www.am-online.com/news/story/?nID=42901640

Filed under: Industry News — coachworksconsulting1 @ 9:30 am

Securing Client Confidence

March 1, 2010

Finding and maintaining good supplier relationships is integral to business success.  Moreover, finding a supplier who consistently delivers on promises – provides measurable results and whose approach is reliable whilst bespoke; is the proverbial needle in a haystack.

Seward Cars Group has commissioned a business improvement programme from Coachworks Consulting.  The programme – Race for Growth is focussed on improving service in aftersales.  Managing Director, Vince Courtney has worked with Coachworks Consulting in the past and did not hesitate in engaging their services again Whilst this is a popular programme being delivered to a number of clients, each programme is tailored to the individual client and its business plan.  Karl Davis, Principal Consultant at Coachworks Consulting believes that: “it is important to take good cloth i.e. the programme and cut it to fit the client.”

When Courtney realised there were skills gaps in his new business he knew exactly who to contact to help his employees to improve their skills bases.  Courtney said: “Having worked with Coachworks several times before and witnessed what they can achieve, they’re once again my preferred partners”.

The programme is delivered through a combination of workshops, one-to-one coaching and mystery shopping.  This allows Coachworks Consulting to deliver real life advice to the delegates and understand where the strengths and weaknesses of individuals lie.

Importantly Coachworks Consulting understands the value of good customer relationships and work hard at maintaining these.  This hard work is borne out by Courtney and Sewards absolute confidence in their preferred supplier – Coachworks Consulting.

Filed under: Latest News — coachworksconsulting1 @ 9:31 am