Welcome to Coachworks Consulting

Building Performance Improvement

CALL: +44 (0) 1335 324 325

Karl Davis To Speak At Financial Management Conference

October 13, 2009

header[1]

AM Financial Money Image

Karl Davis is set to speak at this years Automotive Management (AM) – Financial Management Conference.

The event, being held at the National Motorcycle Museum on Wednesday 18th November, will bring together many of the UK’s senior executives from accross the retail and manufacturer environments.  Karl will be one of several thought leaders sharing views on how the automotive industry can not only survive the recession, but also prosper.

Bringing pragmatic advice, Karl will address the conference on how to lead business performance from good to great.
(more…)

Filed under: Industry News,Latest News — coachworksconsulting1 @ 8:30 am

Pentagon Looks To Aftersales Growth With Coachworks' Programme

October 12, 2009

Pentagon Motor Holdings is looking to the future with the announcement of a significant staff development programme, delivered by automotive business performance specialists Coachworks Consulting.

Picture Graham Hall

(Karl Davis, Principal Consultant at Coachworks and Graham Hall, HR Director at Pentagon Group)

The move follows a nine-month development plan between both parties to implement the bespoke ‘Race For Growth’ initiative, created to drive forward positive change to Pentagon’s aftersales activity.

Ranked 16th in the 2009 AM100, with a turnover in excess of £350 million, Pentagon will now put all fifteen of its dealerships through the programme – which focuses on developing a ‘sell and serve’ culture throughout an organisation, to drive up sales and improve customer satisfaction.

Trevor Reeve, managing director of Pentagon, which has its headquarters in Derby, said: “After a year of consolidation, we’ve now made our biggest ever single investment in aftersales by commissioning the Race for Growth programme.

“We firmly believe this investment will deliver significant benefits to our business performance.”

Pentagon’s human resources director, Graham Hall said:  “Manufacturers do a great job with technical and process training, but there is often a gap when it comes to providing the softer sales skills for service advisers.

(more…)

Filed under: Uncategorized — admin @ 4:02 pm