Welcome to Coachworks Consulting
Welcome to Coachworks Consulting
Welcome to Coachworks Consulting

Two-group Collaboration a First for Race for Growth

April 27, 2012

Two retailer groups have joined forces to take part in Coachworks Consulting’s Race for Growth.

The separate companies decided to team up after experiencing the business-changing capabilities of Road to Growth – the aftersales programme run by Coachworks on behalf of VauxhallUK.

Senior managers from both groups left Road to Growth with the knowledge, leadership skills and vision to grow aftersales revenues significantly.

Now they want to accelerate that growth and take their development to the next level by introducing cultures, techniques and attitudes that will transform sales for years to come.

The two businesses are FG Barnes and J Davy. FG Barnes is a south of England-based group, while J Davy is part of a group with six dealerships in the south and the East Midlands.

Initially, Vauxhall retailers will take part in the 26-week programme, but plans are already being drawn up to extend Race for Growth to other group members, covering brands such as Chevrolet, Fiat, Alfa Romeo and Nissan. (more…)

Race for Growth Delivers Aftersales Success for Silver Street

April 26, 2012

Silver Street Automotive has increased aftersales revenues and improved customer service after calling in Coachworks Consulting.

 

The Plymouth Audi retailer took part in Race for Growth – a business improvement programme adapted to address specific customer needs.

Since managers and service advisors completed the 26-week project, VHC completion has increased from 84 per cent to 91 per cent and work identified per VHC completed has gone up from £284 to £335.

Performance and customer satisfaction has improved to such an extent that the franchise is now in the top 20 of Audi’s Q-Power table. (more…)

Use the Downturn to Tap into High-calibre Labour Pool, Automotive Retailers Urged

The economic downturn is an opportunity for automotive retailers to drive up the quality of salespeople in the industry, it has been claimed.

Young Business PeopleRising graduate unemployment has created a pool of high-quality potential employees, according to automotive specialist Coachworks Consulting.

But it is a resource that will go largely untapped unless franchises improve recruitment methods and the sector as a whole tackles the stigma attached to car sales as a career.

International consultancy Coachworks believes retailers often employ salespeople with limited potential because the selection process is flawed – an oversight that costs franchises money. (more…)

New Coachworks Consulting Business Improvement Programme Targets Call Centre Success

Call CentresAutomotive specialist Coachworks Consulting has launched a new programme to improve the aftersales performance of call centres.

The international consultancy believes call centres represent an opportunity to increase revenues and enhance customer experience – but only if they are staffed with motivated, skilled and customer-focussed operatives.

Ringing Success is a framework for hands-on courses tailor-made to the needs of specific retailer groups.

The programme starts with a “call centre health check”, with an onsite visit and mystery shops being used to assess the call handling process, the sales procedures and the existing skill levels of operatives and managers.

Findings are fed back to the appropriate managers before a masterclass itinerary is drawn up. (more…)

What a Difference a Decade Makes

February 29, 2012

Coachworks Consulting is celebrating 10 years of helping automotive leaders transform their businesses.

The landmark anniversary gives us a chance to look back with pride on a decade of growth through helping manufacturers and dealerships improve leadership, sales and customer service.

More importantly, though, our 10th birthday celebrations mark the launch of the next exciting phase of our development.

When we set up Coachworks Consulting in 2002, S Club 7 won Best Single Awards at The Brits, Atomic Kitten were nominated in the Best Newcomer Category and Dido scooped Best Album.

The first BlackBerry was launched, but smartphones were rare and, well, not very smart.

In 2002, 2.3 million new car sales were forecast, compared to 1.9 million this year, while a litre of unleaded cost 79.3p – a far cry from the current average price of 135.9p.

And it was in 2002 that Coachworks Managing Director Karl Davis realised his journey from apprentice mechanic to automotive manufacturer senior management had given him a wealth of experience that could benefit car makers and car sellers.

(more…)

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